Strand Support
Support Platform
Your Direct Line to London Studios Support: Seamless Service, Branded for You
Welcome to the official London Studios support portal. Here, you can find answers, submit tickets, and manage your queries with ease, all within a familiar environment designed to help you get back to enjoying our creations.
At London Studios, we believe in providing a clear and direct support channel for our community. That's why we use our own custom domain, support.londonstudios.net, built on Strand Support. This ensures your experience is consistently branded and secure, reflecting the quality you expect from us.
What Strand Support includes
Your Brand, Our Support
Our portal is fully branded to match London Studios, giving you a seamless experience. It's your dedicated space for all support needs.
Discord Ticket Sync
Enjoy the best of both worlds. Your support tickets are managed through our web portal and synced directly with our Discord server for quick team responses.
Streamlined Seller Tools
Designed with creators and sellers in mind, Strand Support helps us manage inquiries efficiently, ensuring faster resolutions for your game asset purchases.
Dedicated Domain
We operate on support.londonstudios.net, a custom domain that reinforces trust and makes accessing our support straightforward and familiar.
Frequently asked questions
- Is this the official London Studios support page?
- Yes, this is the official customer support portal for London Studios. It's hosted on our dedicated domain, support.londonstudios.net, and powered by Strand Support technology.
- What is Strand Support?
- Strand Support is the platform that enables us to offer a branded, efficient customer support portal. It integrates with systems like Discord to ensure your queries are handled promptly by the London Studios team.
- How does the Discord ticket syncing work with London Studios?
- When you submit a ticket through this portal, it automatically creates a ticket within our internal system, which is linked to our Discord support channels. This allows our team to see and respond to your requests quickly.
Game studios and online sellers can create their own branded support experience with Strand Support.
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