Strand Support
Support Platform
Your Direct Line to London Studios Support: Built on Strand Support
Welcome to the official London Studios support portal. This is where our valued customers can find answers, submit requests, and connect with our team for any assistance you might need with our products.
At London Studios, we believe in providing a clear and reliable support channel. That's why we use our own branded domain, support.londonstudios.net, powered by Strand Support, to offer a consistent and trustworthy experience for everyone we work with.
What Strand Support includes
Your Brand, Your Portal
Enjoy a customer portal that feels like a natural extension of London Studios. We offer custom branding so your buyers see a familiar interface every time.
Seamless Discord Integration
Your support tickets arrive directly in your team's Discord. We connect your workspace for efficient, real-time handling of customer queries.
Context for Sellers
For those selling through platforms like Tebex, we can display purchase context directly on tickets, giving your team the information they need to help faster.
Smart Team Assistance
Our tools help your team stay on top of things. Features include helpful reminders, quick canned replies, and a central knowledge base for consistent answers.
Developer Escalation & Audits
Need to go deeper? We provide a clear path for developer escalation and maintain audit logs, ensuring transparency and accountability for every support interaction.
Start offering your customers this level of dedicated, branded support by exploring what Strand Support can do for your business.
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